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Banking Resources Make Managing Your Funds Simple

Central Bank offers a wide range of banking resources aimed at creating an easier user experience — and giving you more control over your business and personal funds. Click below to access banking resources for the services you put to use.

 

Second Mortgage Wholesale

Purchase and Refinance

Central Bank Information Sheets

 

 

Keeping Your Information Safe with SecurLOCK

SecurLOCK Equip App

Left a store without your debit card? Lock it until you get it back. Shopping around the neighborhood? Set the card to work only where you are. Providing a card to your college-bound child? Receive alerts and monitor their spending.

SecurLOCK Equip gives you the ability to control how, when and where your payment cards are used. A simple and secure way to protect yourself and your loved ones from fraudulent transactions, SecurLOCK Equip provides real-time transaction alerts for a whole new level of control.

To learn more, or to download the FREE app, search for SecurLOCK Equip in Google Play or the App Store.

SecurLOCK Equip Guide

 


 

SecurLOCK

Also available is Central Bank’s fraud alert management service for your debit card, designed to provide you with the opportunity to interactively engage in fraud protection and detection strategies and decrease unrecoverable fraud losses.

SecurLOCK includes real-time, two-way SMS text for quicker fraud identification and prevention, as well as interactive voice and email fraud notifications if no response is received from you by text or phone calls. If you need to contact our Fraud Department regarding an alert you received, they can be reached at 800.369.4887.

Here is an example of the alert message:
FreeMsg: Central Bank Fraud Dept 8003694887: Suspicious txn on acct 1111: $201.99 STORE. If authorized reply YES, otherwise reply NO. To Opt Out reply STOP.

If the customer replies YES, the case will be closed as not fraud and they will receive the following response:

FreeMsg: Central Bank Fraud Dept: Thank you for confirming this activity. Your account is safe for continued use. To Opt Out reply STOP.

If they reply NO, the automated call system will generate an outbound call to the cardholder during available calling hours. The cardholder will be asked to identify security and the call will then be transferred to a Fraud Alert Specialist. The cardholder will also receive the following response:

FreeMsg: Central Bank Fraud Dept: Thank you. We will call you or you can call us anytime at 800.369.4887. To Opt Out reply STOP.

Please take the time to verify that we have your current contact information so you can receive all alerts.

 

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Unsecure Email Disclosure

Your privacy is very important to us. We would like to advise you that internet email is not a secure method of communication. Please do not submit any information that you consider confidential. We recommend you do not include any specific identifying information such as your Social Security number, account number, PIN numbers, date of birth, etc.

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Affiliate Website Notice

By clicking Continue, you will be taken to our affiliate's website. Products and services offered shown will be provided by our affiliated entity. Some products offered may not be FDIC insured. Please read the privacy and security policies on our affiliate's website. In some instances, these policies may differ from those of FIS 2020.

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