Support

Useful Tips and Banking Support When it Matters.

For almost 65 years, Central Bank has provided custom-tailored banking support to our friends and neighbors around Houston. Read on for useful information aimed at helping you make informed financial decisions, keep your data protected — and educating you about issues affecting you here and now.

Here to Help Amid COVID-19

For the safety and wellbeing of our customers and employees, and based on state governors’ reopening plans, Central Bank is continuing with our current banking practices outlined here.

All lobbies and drive-thrus are open and available to assist you with your banking needs. Banking Center lobbies are continuing to limit the walk-in traffic to two customers in the lobby at a time.

When visiting us for a scheduled appointment please note:

Our employees will wear masks and encourage you do the same. For your convenience, we have masks available for your use if you do not have one.
If you are unable to wear a mask, we may offer to assist you through another method such as our drive-thru, concierge service, or over the phone.
You may be asked to briefly remove your mask for identification purposes.

We appreciate your understanding and patience as we take the necessary steps to ensure the health and safety of our customers and employees.

We understand the significant impact that the coronavirus pandemic has had on our consumer and small business customers. Central Bank is committed to continuing to support your banking needs while providing a safe environment. Rest assured that, even with the preventative recommendations by the CDC to contain the coronavirus (COVID-19), banking is deemed an essential activity. As we navigate these uncertain times together, the safety and well-being of our customers, employees and the communities we serve remains our top priority.

CDC COVID-19 Updates

PPP Loan Insight

Central Bank is grateful for the trust our customers placed in us to guide them through the first round of PPP. We were able to complete our customer's applications, and help fund their requests through the plan. SBA has made an additional round of Paycheck Protection loans available and qualifying businesses can now get a second PPP loan, even if they received a loan already. If you are a customer and would like to get more information, please contact your Central Bank Officer.

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SBA - PPP Loan Forgiveness

For those Central Bank clients who received funding and are eligible for loan forgiveness you may begin the applicaiton procees. Once you apply, our team will be closely monitoring the applicaiton process and notify you once your request has been approved. We will try to respond as soon as we can, but by law the bank has 60 days to provide a decision.

We understand that loan forgiveness is important to you and your business, and we remain committed to supporting our clients during this next phase and provide you with the high level of service you expect from Central Bank. We will keep you informed, and look forward to continuing to support and guide you through the PPP process. If you have any further questions, feel free to reach out to your banker directly.

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Heightened Risk of Scams and Fraud

Please Note: Fraudsters use global crises such as COVID-19 to phish. Don’t take the bait. Be alert to phishing emails, fraudulent text messages and other coronavirus-related scams. The coronavirus (COVID-19) has provided fuel for cyber criminals to prey upon the public’s concern about this global crisis. Recent scams are designed to trick people into sending money, to disclose personal information or to click on emails and websites that deliver computer malware onto your computer or network.

Cyber criminals are sending emails claiming to be from legitimate organizations with information about the coronavirus. Be on the lookout for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. Make sure to verify the authenticity of any website before making any purchases or donations so you do not share sensitive information. If you receive a suspicious email or text message, don't respond, click on any links, or open attachments. As a reminder, Central Bank will never request your personal information, PIN numbers or login credentials.

Lost or Stolen Debit Card?

Report your missing card to Central Bank immediately to help keep potential losses to a minimum.

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Unsecure Email Disclosure

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