Support

Useful Tips and Banking Support When it Matters.

For more than 60 years, Central Bank has provided custom-tailored banking support to our friends and neighbors around Houston. Read on for useful information aimed at helping you make informed financial decisions, keep your data protected — and educating you about issues affecting you here and now.

Here to Help Amid COVID-19

We understand the significant impact that the coronavirus pandemic has had on our consumer and small business customers. Central Bank is committed to continuing to support your banking needs while providing a safe environment. Rest assured that, even with the preventative recommendations by the CDC and the State of Texas to contain the coronavirus (COVID-19), banking is deemed an essential activity. As we navigate these uncertain times together, the safety and well-being of our customers, employees and the communities we serve remains our top priority.

CDC COVID-19 Updates

PPP Loan Forgiveness Insight

Did you apply for the PPP loan, and now you have questions about how to ensure your loan is forgiven — and, instead, considered a grant? The SBA offers helpful information.

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Central Bank Insight: Preparing for the PPP Loan Forgiveness Process

Our team is here to provide guidance during these uncertain times. Let us help ensure you approach the loan forgiveness process fully prepared and informed.

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Paycheck Protection Program (CARES Act) Details

At Central Bank, our top priority is helping customers seek CARES Act assistance. Please note that we are currently processing applications and are not accepting new applications at this time.

SBA Economic Injury Disaster Loan

In response to the COVID-19 pandemic, small business owners in all U.S. states, Washington D.C. and territories are eligible to apply for an Economic Injury Disaster Loan advance of up to $10,000. This program is open to any small business with less than 500 employees (including sole proprietorships, independent contractors and self-employed persons), private non-profit organization or 501(c)(19) veterans organizations affected by COVID-19. Businesses in certain industries may have more than 500 employees if they meet the SBA’s size standards.

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Sales Tax Relief

These are challenging times for businesses all over the nation. The Texas Comptroller’s office understands that, during periods of economic hardship, paying or remitting taxes and fees on time can feel like an extra burden. If your business is struggling to pay sales tax, the Texas Comptroller’s office can help.

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Heightened Risk of Scams and Fraud

Please Note: Fraudsters use global crises such as COVID-19 to phish. Don’t take the bait. Be alert to phishing emails, fraudulent text messages and other coronavirus-related scams. The coronavirus (COVID-19) has provided fuel for cyber criminals to prey upon the public’s concern about this global crisis. Recent scams are designed to trick people into sending money, to disclose personal information or to click on emails and websites that deliver computer malware onto your computer or network.

Cyber criminals are sending emails claiming to be from legitimate organizations with information about the coronavirus. Be on the lookout for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. Make sure to verify the authenticity of any website before making any purchases or donations so you do not share sensitive information. If you receive a suspicious email or text message, don't respond, click on any links, or open attachments. As a reminder, Central Bank will never request your personal information, PIN numbers or login credentials.

Lost or Stolen Debit Card?

Report your missing card to Central Bank immediately to help keep potential losses to a minimum.

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Unsecure Email Disclosure

Your privacy is very important to us. We would like to advise you that internet email is not a secure method of communication. Please do not submit any information that you consider confidential. We recommend you do not include any specific identifying information such as your Social Security number, account number, PIN numbers, date of birth, etc.

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