Keeping Your Information Safe with SecurLOCK
SecurLOCK Equip App
Left a store without your debit card? Lock it until you get it back. Shopping around the neighborhood? Set the card to work only where you are. Providing a card to your college-bound child? Receive alerts and monitor their spending.
SecurLOCK Equip gives you the ability to control how, when and where your payment cards are used. A simple and secure way to protect yourself and your loved ones from fraudulent transactions, SecurLOCK Equip provides real-time transaction alerts for a whole new level of control.
To learn more, or to download the FREE app, search for SecurLOCK Equip in Google Play or the App Store.
SecurLOCK Equip Guide
Also available is Central Bank’s fraud alert management service for your debit card, designed to provide you with the opportunity to interactively engage in fraud protection and detection strategies and decrease unrecoverable fraud losses.
SecurLOCK includes real-time, two-way SMS text for quicker fraud identification and prevention, as well as interactive voice and email fraud notifications if no response is received from you by text or phone calls. If you need to contact our Fraud Department regarding an alert you received, they can be reached at 1.855.961.1602.
Here is an example of the alert message:
FreeMsg: Central Bank Fraud Dept 8003694887: Suspicious txn on acct 1111: $201.99 STORE. If authorized reply YES, otherwise reply NO. To Opt Out reply STOP.
If the customer replies YES, the case will be closed as not fraud and they will receive the following response:
FreeMsg: Central Bank Fraud Dept: Thank you for confirming this activity. Your account is safe for continued use. To Opt Out reply STOP.
If they reply NO, the automated call system will generate an outbound call to the cardholder during available calling hours. The cardholder will be asked to identify security and the call will then be transferred to a Fraud Alert Specialist. The cardholder will also receive the following response:
FreeMsg: Central Bank Fraud Dept: Thank you. We will call you or you can call us anytime at 800.369.4887. To Opt Out reply STOP.
Please take the time to verify that we have your current contact information so you can receive all alerts.