Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.
- Our affiliates include financial companies, such as Advantage Business Capital
- Non-financial companies, such as Central Bank does not share with non affiliates so they can market to you.
Non-Affiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
- Central Bank does not share with nonaffiliates so they can market to you.
Joint Marketing
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
- Our joint marketing partner(s) include TCM – Total Card Management, only if you apply for a credit card with the Central Bank logo.
Other Important Information
Special Notice for Texas Residents - HOW TO FILE A COMPLAINT
Central Bank is chartered/licensed/registered under the laws of the State of Texas, and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Central Bank should contact the Texas Department of Banking.
Consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:
IN PERSON OR U.S. MAIL:
Texas Department of Banking
Consumer Assistance Activities
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
BY TELEPHONE | FAX | EMAIL | WEBSITE:
Toll-Free: 877.267.5554
Fax: 512.475.1313
consumer.complaints@dob.texas.gov
dob.texas.gov
Reporting Incorrect Information
If you believe any information we have about you or your relationship is incorrect, please notify us at once. Central Bank will take prompt action in making the appropriate corrections. You may contact us by phone at 832.485.2300, or by mail at:
Central Bank
P.O. Box 801263
Houston, Texas 77280-1263