In conforming with COPPA laws, Central Bank will not knowingly collect or use personal information from children under 13. We are not responsible for the data collection and use practices of nonaffiliated third parties to which our web sites may link.
To help the government fight the funding of terrorism and money laundering activities, U.S. Federal law requires financial institutions to obtain, verify, and record information that identifies each person (individuals and businesses) who opens an account. What this means for you: When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We may also ask for your driver’s license or other identifying documents.
Rev. February 2020
WHAT DOES CENTRAL BANK DO WITH YOUR PERSONAL INFORMATION?
Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
The types of personal information we collect and share depend on the product or service you have with us. This information can include:
All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Central Bank chooses to share; and whether you can limit this sharing.
How does Central Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Central Bank collect my personal information?
We collect your personal information, for example, when you:
We also collect your personal information from others, such as credit card bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only:
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
Companies related by common ownership or control. They can be financial and non financial companies.
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
A formal agreement between non affiliated financial companies that together market financial products or services to you.
Consumer Complaint Process
Central Bank is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Central Bank should contact the Texas Department of Banking.
Consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below:
Texas Department of Banking
2601 North Lamar Boulevard
Austin, Texas 78705-4294
Toll Free: (877) 267-5554
Fax: (512) 475-1313
If you believe any information we have about you or your relationship is incorrect, please notify us at once. We will take prompt action in making the appropriate corrections. You may contact us by phone at: 832.485.2300 or by mail at: Central Bank, PO Box 801263, Houston, TX 77280-1263.