Please review some of our recent adjustments to our lobby operations as of June 26, 2020.
On behalf of the Central Bank family, we would like to say thank you for your loyalty and support. We have missed our amazing customers and we can't wait to see you. We are dedicated to protecting the health and safety of our customers, staff and community.
We have been working diligently to ensure that we take all of the necessary safety precautions to provide you with a safe experience. We continue to follow all CDC recommendations, and as of June 26th you will notice some updated changes in our lobbies:
- All lobbies/office waiting areas will be limited to a maximum of two (2) customers at any one time.
- Protective plexiglass shields have been installed at our teller windows. All of our employees will be wearing face masks while handling your transaction.
- All customers and vendors entering our lobbies/offices are required to wear a mask while they are in our space, as well as complete the self-assessment form provided as you enter the lobby. For security, we will require you to remove your mask briefly upon entering a branch so we may identify you.
- After every customer transaction, we will sanitize all the equipment used (i.e. pen, surface area). We will continue to suspend the service of coffee and treats in our branches.
- All work areas, door handles, desks, and drive-up canisters will be thoroughly cleaned and disinfected at regular intervals throughout the day.
- Please continue to follow 6-foot social distancing guidelines, floors will be marked to assist you. If social distancing guidelines cannot be met, a staff member may ask you to wait outside until others complete their transactions. Please limit your time in the branch. You may continue to make an appointment to meet with any of our staff.
- Hand sanitizer will be provided throughout the lobbies. Please continue to wash and sanitize your hands regularly.
- Please, for the safety of all employees and customers, do not visit the bank if you do not feel well.
Thank you for your understanding and cooperation as we navigate this new normal together. We remain here to help you with all your banking needs.
Not Feeling Well?
We encourage customers to continue to use online, mobile, telephone, ATM and drive-up banking options whenever possible while we all do our part to reduce the spread of this virus.
If you or someone with whom you have close contact is experiencing any of the following symptoms we ask that you kindly use our motor bank facilities or online banking instead of the Lobby facilities :
- Shortness of breath
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea, vomiting or diarrhea
We look forward to banking with you and appreciate your assistance in helping to protect the safety of our employees and customers.
Stay Connected to Your Finances
Customers are encouraged to use online and mobile banking services to view account balances, deposit checks, transfer funds between your Central Bank accounts, transfer funds to accounts you own at other financial institutions, pay bills and, and make person-to-person payments.
We want our customers to be confident in the fact that they can bank with us anywhere, anytime. If you are not enrolled in online banking, you may enroll here.
Stay up to date on COVID-19
Helpful links to keep you informed:
Scam and Fraud Alerts
Warning: Fraudsters Use Global Crises, like Coronavirus, to Phish
Don’t take the bait. Be alert to phishing emails, fraudulent text messages and other coronavirus-related scams. The coronavirus (COVID-19) has provided fuel for cyber criminals to prey upon the public’s concern about this global crisis. Recent scams are designed to trick people into sending money, to disclose personal information or to click on emails and websites that deliver computer malware onto your computer or network.
Cyber criminals are sending emails claiming to be from legitimate organizations with information about the coronavirus. Be on the lookout for suspicious email and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. Make sure to verify the authenticity of any website before making any purchases or donations so you do not share sensitive information. If you receive a suspicious email or text message, don't respond, click on any links, or open attachments. As a reminder, Central Bank would never ask you for your personal information, PIN numbers, or login credentials.